Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at craig@dockbubblers.com. Please note that returns will need to be sent to the following address: [INSERT Dockbubblers, 20388 Hebard Rd, Los Gatos, CA 95033

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. With the item received in good condition, Dockbubblers will refund your purchase, less that standard shipping cost.  Alternatively, with an approved return, you may purchase shipment from a carrier of your choice, returning to:

Dockbubblers, 20388 Hebard Rd., Los Gatos, CA 95033

You can always contact us for any return question at craig@dockbubblers.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, due to environmental concerns (such as molds and other organisms), we cannot returns for bubbler or feeder tubing (lines) that have been submerged in water.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.  Returns for exchanges due to customer preference will be shipped at customer expense, or credited less the amount for our standard shipping.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at craig@dockbubblers.com.